Lisa Beyerstein Sadler
Project Manager, Service Transformation Customer & Employee Experience @Iron Mountain
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WORK HISTORY
Project Manager, Service Transformation Customer & Employee Experience @Iron Mountain
Annual standardized surveys fail to capture feedback shared by customers and employees beyond the answers to the questions asked, creating a huge knowledge gap. Currently, no survey trigger exists between Account Management and customer interactions. Account Management CSAT is down 3 points globally and stagnant in North America Commercial. Employee NPS is negative and declining year-over-year. In this role, I am the project lead responsible for developing our first continuously running account management CX survey and implementing an action plan focused on improving rewards and recognition, career-pathing, training, and performance management with the overall goal of improving employee NPS and CSAT.
EDUCATION
University of North Texas
Bachelor of Arts (B.A.)
SKILLS
ABOUT LISA BEYERSTEIN SADLER
Customer success, CX, and EX leader with 15+ years of experience designing and scaling…
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