Kanupriya Guha

Machine Learning Engineer @ServiceNow

NJ, US

Designed and deployed enterprise-grade generative AI solutions using OpenAI GPT-3.5/4 and Claude for ticket summarization, document Q&A, and internal knowledge search.• Built LLM-based pipelines with LangChain and FastAPI, enabling dynamic tool use, RAG workflows, and context-aware chatbot solutions with 90%+ response accuracy.• Fine-tuned BERT and T5 models on domain-specific datasets, improving precision and reducing hallucination in generative tasks.• Developed MLOps workflows with MLflow, Docker, and Kubernetes, enabling model monitoring, versioning, and rollbacks.• Collaborated across DevOps and Product teams in an Agile environment, leading to faster prototyping and continuous delivery.• Facilitated distributed model training on AWS SageMaker and EC2 by configuring cloud-based training environments.

Spring Dale Senior School

Secondary

Shreeyadevi Bhagirathi Rathi Masheshwari Vidhyapeeth, Surat, Gujarat, India

Senior Secondary

Rowan University

Master's degree, Data Modeling/Warehousing and Database Administration

Mount Carmel College, Palace Rd, Bengaluru

Bachelor of Computer Applications (BCA), Computer Science