Kanika Dalmia
Manager- Amazon @Amazon
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WORK HISTORY
Manager- Amazon @Amazon
IN
Delivering the best product selections to customers at competitive prices through process automation and SOPs. Currently managing the Singapore and UK marketplaces, overseeing a team of 30+ associates and team leads. Collaborating with stakeholders including business heads, product teams and tech to drive improvements and ensure alignment.o Enhanced market positioning by analyzing competitive landscape and adjusting pricing strategies based on stakeholder feedback and qualitative analysis. Improved price parity by 10%.o Identified and corrected tech defects in collaboration with partner teams which improved process accuracy by 3%.o Initiated and managed end-to-end strategic projects contributing to a ~15% increase in revenue through competitive pricing.o Designed and executed the product changes for automatic scraping and rectifying the manual error in items description. Improved manpower cost by 20% and efficiency by 5%.o Implemented process automation that minimized manual intervention which delivered a 13% productivity increase.o Achieved pricing metric goals and consistently received Employee Excellence Awards in year 2022, ‘23, ‘24 & ‘25.o Internal tool enhancement and process improvements which reduced stakeholder’s escalations by 8%. Received Mountain Mover Award in 2025.
EDUCATION
St Xavier's College, Ranchi, India
Bachelor's degree, Business/Commerce, General
Abhinav Bharti High School, Kolkata
12th class, Business/Commerce, General
Biju Patnaik University of Technology, Odisha
Master of Business Administration - MBA, Finance and Marketing
Presentation Convent School, New Delhi
10th Class
SKILLS
ABOUT KANIKA DALMIA
I am a project management & operations specialist with over 10 years of experience in companies like Amazon, Bata, HT, Cars24, Emxcel. I have been given various projects to manage and was fortunate enough to work with large MNC\'s to startups and be a part of their growth journey!Understanding customer/product requirements & gaps in process is my specialty & finding solutions is my forte in line with business metrics. I am always ready to wear different hats in the job role & deliver the work as desired by the organization.I have demonstrated excellence in below areas:a. Project & Program Managementb. Operations & Strategyc. Process Excellence & SOP Creationd. POC & Product Operationse. Customer Excellence & Client Managementf. External/Internal Stakeholder Managementg. Team Management (50+)h. Trainingi. Data Analysis.j. Gap/Need Analysisk. Client onboarding processl. Reportingj. Quality AuditsI am also a UGC-NET qualified person and had the opportunity to trained the young minds of the future and motivated to take up the challenge & excel.Recognitions:a. Snap Award- 2016 For Effective & Efficient Management of special projects in HTb. Employee Excellence award 2017 in HT c. Employee excellence award 2022 in Amazon Certification:a. Certification in Six Sigma Yellow beltb. Certification in Lean Principlec. Fundamental Agile Scrum Certifiedd. Proficient in Ms Excel, Word & PowerPointd. Fair knowledge & Experience of Draw.io, Ms. Visio, ZOHO, SAP (FICO), SQL
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