Kana L.

Technical Support Engineer - Tier 2 Developer @Brightcove

Troubleshooting customer issues by utilizing technical knowledge and experience with various APIs and programming languages, such as Objective C/Swift, Python, PHP, JavaScript, HTML, CSS, Java, and BASH, on various platforms, including Xcode, Visual Studio Code, Postman, and the terminal. • Committed to providing exceptional customer service and delivering effective solutions, accurate information, and maintaining clear and professional communication throughout the support process. Excellent in leveraging Salesforce\'s communication tools to interact with customers and schedule meetings, ensuring efficient collaboration. • Foster a collaborative and harmonious team environment through effective communication with teammates, cultivating a culture of support and encouragement. Actively contribute to the success of the team by being a helpful and supportive teammate, ensuring seamless coordination and cooperation for successful project outcomes.