Kamran Wahid
Desktop Support Engineer @Wipro
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WORK HISTORY
Desktop Support Engineer @Wipro
Milan, IT
Currently supporting end users at MFS (Massachusetts Financial Services), providing advanced desktop and AV (Audio Visual) support. My role involves troubleshooting hardware, software, and network issues, both remotely and in person, ensuring minimal disruption to daily operations.Key responsibilities- Resolve complex technical issues across desktops, laptops, mobile devices, and peripherals- Support AV systems and conferencing tools used in meetings and events- Handle system imaging, deployments, and software installations- Assist with connectivity issues including VPN, Wi-Fi, and wired networks- Collaborate with other IT teams on infrastructure upgrades and cross-functional projects- Maintain asset inventories and ensure accurate documentation through ticketing systems- Educate users on IT best practices and tools when needed
EDUCATION
Balochistan University of Engineering and Technology
Bachelor's degree
Politecnico di Milano
Master of Science - MS
ABOUT KAMRAN WAHID
I provide technical support as a Deskside Support Technician, where I manage service requests, troubleshoot hardware, software, and network issues, and collaborate with internal teams to configure systems and enhance service delivery. I am passionate about delivering effective solutions within defined SLAs and maintaining strong customer satisfaction.
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