Kamran Khan
Senior Director of Operations @CIBC
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WORK HISTORY
Senior Director of Operations @CIBC
Toronto, ON, CA
Lead a team of 200 Operations staff supporting Private Wealth Management, Lending (Automotive and Unsecured) to ensure SLAs are metDrive transformation and efficiiencies leveraging Agentic AI, Intelligent Document Processing (IDP), Intelligent Process Automation (IPA)
EDUCATION
National University of Sciences and Technology, Pakistan
Bachelors in Engineering, Electrical, Electronics and Communications Engineering
McGill University
Masters, Business Administration, Management and Operations
SKILLS
ABOUT KAMRAN KHAN
I am a highly analytical, strategic leader with 20+years’ large scale business transformation, digitization and automation experience.As part of my current and previous mandates, I’ve acted as the business lead for multi-million large scale technology programs; program managed C-suite sponsored transformation programs that have resulted in millions of dollars of efficiencies; developed strategic roadmaps to enable a vision for the future while maintaining focus on day to day results and delivered change at scale supported through agile delivery, automation, digitization and fact based/data driven decision making. As a leader, I pride myself on my ability to deliver transformational change with a strong bias for results supported by an equally strong focus on doing it the right way: by building high performance teams that encourage divergent viewpoints, facilitate teamwork, and build trustCurrently, I lead an Operations team of 200 responsible for fulfillment of Lending and Private Wealth products ensuring SLAs are met while driving efficiencies through Automation, Agentic AI and business transformation.KEY SKILLSAgentic AIIntelligent Process AutomationBusiness Re-engineeringDigital transformationLarge program management Agile deploymentLean and six sigma (certified black belt)Process Automation Strategy Development and deploymentBusiness Process management Negotiation and conflict management
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