Kal Chottai
Lead Ux Service Designer @John Lewis & Partners
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WORK HISTORY
Lead Ux Service Designer @John Lewis & Partners
London, GB
Working across multiple propositions with a focus on customer and enriching end to end journeys for customers and partners in the business, across all channels.
EDUCATION
Brunel University of London
BSc Hons Industrial Design
Politecnico di Milano
Masters in Design Management, Design
SKILLS
ABOUT KAL CHOTTAI
Kal is a passionate digital product designer, with over 20 years experience fighting in the users\' corner to make products, processes and services truly user-centric.As an award winning user advocate, his strengths are in making the complex simple; from designing delightful experiences to building minimum lovable products.He has worked in many industry sectors including Banking/Financial, Omni-commerce/Retail, Pharmaceuticals, Healthcare, Aviation, Telco, Tech Start-ups amongst others. He is instrumental in researching and devising ways of using technology as an enabler to benefit clients and their customers alike, and to build closer, lasting relationships as a result.Most recent project was for Citizens Advice, creating an intuitive and responsive case management system from the ground up, serving users across 350 locations on web, tablet and mobile.Leading UX and implementing a holistic service design strategy to ensure more effective client issue resolution, cut down redundant processes, focus on issue resolution and track client journeys to ensure measured improvements.
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