Kalaivani Ravichandran
Ai Engineer @Bulk Office Supply
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WORK HISTORY
Ai Engineer @Bulk Office Supply
US
Architected and deployed a production-grade conversational AI assistant on Google Cloud Platform (Cloud Run, Docker, GitHub Actions), integrating LogicBlock SOAP/WSDL APIs to deliver real-time catalog, pricing, discount, and account insights to thousands of customers.Engineered backend microservices in Python (zeep) for secure authentication, dynamic product retrieval, pricing intelligence, and cart operations; validated SOAP workflows using Postman and SOAP UI, reducing API error rates by 40%.Leveraged Unicorn orchestration and fine-tuned LLMs to power advanced natural language understanding, enabling budget-aware product recommendations, multi-item order planning, and personalized account-based interactions.Developed and optimized a React/JavaScript frontend, embedding the chatbot into Bulk Office’s e-commerce platform for a seamless, interactive shopping experience that boosted customer engagement and retention.Implemented observability and monitoring with GCP Logging & Monitoring, instrumenting SOAP calls and chatbot workflows for reliability, scalability, and proactive debugging in production.
EDUCATION
Ponnaiyah Ramajayam Institute of Science & Technology, Thanjavur
Bachelor's degree, Computer Science
Bishop Heber College
Master of Computer Applications - MCA
Arizona State University
Master's data scinece analytics and Engineering, MS
ABOUT KALAIVANI RAVICHANDRAN
I’m Kalaivani Ravichandran, currently pursuing a Master’s in Data Science, Analytics, and…
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