Kalaimahal Shanmuganathan
Manager, Customer Support - Center of Excellence @Aptean
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WORK HISTORY
Manager, Customer Support - Center of Excellence @Aptean
Madurai, IN
Software Product Support, Cloud, Infra & Azure, ERP•Adapted to changing business requirements and maintain productivity during high-pressure situations.•Implemented strategies to improve operational efficiency and customer satisfaction. Collaborated with cross-functional teams, including product managers, engineers, and leadership, to define project scope, requirements, and deliverables.• Utilized data analysis to track project progress, identify trends, and make data-driven decisions to enhance product performance & product development.•Built and nurtured strong relationships with key stakeholders, fostering open communication and effective collaboration.•Led operational excellence initiatives, resulting in specific achievements or improvements.
EDUCATION
Bharathiar University, Coimbatore
Master of Computer Applications - MCA, Computer Science
ABOUT KALAIMAHAL SHANMUGANATHAN
With over 16 years of IT experience and certifications including PMP, ITIL V4, and Lean…
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