Kajal Chandnani

Customer Success Manager @PowerSchool

Bengaluru, IN

Own and manage the overall relationship with a portfolio of 200+ customer accounts, ensuring long-term success andretention through proactive engagement strategies. Accelerated the contract renewal process, achieving a 98% retention rate in Q3 and ensuring timely renewals and highcustomer satisfaction. Increased product adoption across the customer base by 15% through personalized training sessions and educationalresources. Resolved 95% of escalated issues within SLA timelines, ensuring enhanced customer satisfaction and reduced churn. Drove a 10% increase in upsell opportunities by identifying customer needs and collaborating with the sales team.

University of the Arts London

Fashion styling , Fashion