Kadin Collins

Help Desk Technician @Houchens Food Group

Bowling Green, KY, US

As a System Support Technician we help out all Houchens Food Group locations (Priceless Foods, Save-a-lot, Crossroads, etc.) with any of their technology needs relating to in-store operations. We use remote access tools to help any caller out with their issue at hand. Some experiences that I have completed/still doing with Houchens include:• Took lead of a project to deploy anti-skimming brackets onto every PIN Pad associated with Houchens Food Group, lowering the rates that customers can get their card information stolen to metric numbers.•Configured printers with Network Drive scanning capabilities for multiple different regions throughout Houchens Food Group, allowing the pursuit of paperless to become a reality. •Traveled on-site to different stores in surrounding states to help install Zebra scan guns and train managers at store level on the different functions relating to the Zebra device.

Murray State University

Bachelor of Science - BS, Cybersecurity and Network Administration

Southcentral kentucky community and technical college

Associate's degree, Computer and Information Technologies - Network Administration