Kace Clarke
Principal Servicenow Solution Architect @IBM
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WORK HISTORY
Principal Servicenow Solution Architect @IBM
EDUCATION
Derby College
HND Computing (Software Development), Computer Software Engineering
University of Lincoln
BSc (Hons) Computing, Computer Science
Derby Moor Academy
GCSE
Derby College
NVQ Level 2 Diploma in Business Administration
SKILLS
ABOUT KACE CLARKE
SN Certifications x12 incl.CIS-CAD: Certified Application Developer (Xanadu)CIS-CSA: Certified System Administrator (Xanadu)Professional Application Developer (multi-cert path incl. CAD, Service Portal, Mobile Development)Application Developer Core Skills Micro-Certification Suite (Flow Designer, IntegrationHub, UI Builder, ATF)SN Accreditations x5 incl.Now Assist x4Creator Studio DeliverySpecialties:Enterprise Consulting, ServiceNow (SPM, ITOM, Discovery, Service Mapping, Certificate management, ITSM, CSM, CSI, CMDB, Event Management, ATF, on-premise, Service Catalog, Service Portal, Virtual Agent & Security Heathcheck), programming (JavaScript, HTML/XML/CSS, Linux Terminal, Groovy, CMD prompt, VBA, T-SQL, C#), Jira, UML, flowchart & wireframe design (MS Visio), API web development (REST, SOAPUI, WCF Services), Automation (Automation Anywhere), Machine learning (Amelia AI), PowerShell, software development (Agile Methodology), WPF Development, MVVM), unit testing (NUnit), screen recording (Camtasia Studios, Debut Video Capture), root cause analysis, problem solving & diagnosis, design (Adobe Photoshop)About me:Impact-focused ServiceNow Solution Architect and Consultancy Director. I design scalable workflows, lead high-performing teams, and challenge assumptions with a critical, systems-first mindset. When I’m not delivering value, I’m immersed in music, film, dance, puzzles, and books — always learning, always creating. I also love hands-on challenges like escape rooms and bouldering, where problem-solving meets play.In addition to my architectural expertise, I bring extensive hands-on development experience as a ServiceNow Lead Developer. I’ve led software projects focused on building complex, scalable solutions tailored to business workflows, ITSM requirements, ticketing systems, and more.My experience spans a broad range of areas: solution delivery, on-premise installations, business analysis, product development, support, documentation, root cause analysis, image design, etc. I’m comfortable wearing multiple hats and adapting to whatever the project requires.Thriving both independently and in team settings, I bring strong interpersonal skills that enable me to communicate effectively with technical teams, non-technical colleagues, and client stakeholders alike. I take pride in leading projects from inception to completion, ensuring we meet our objectives whilst delivering high-quality outcomes.
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