Jyothish Gopan
Soc Analyst @Wipro
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WORK HISTORY
Soc Analyst @Wipro
Handling Role as SOC Analyst for monitoring alerts to detect vulnerabilities and suspicious activities, and reporting any concerns to the clients through ticket creation->Provided security services to a portfolio of 20+ clients->Retrieved and delivered logs tailored to specific client needs->Effectively collaborate with cross-functional teams to implement model improvements like finetuning of use cases-> Prioritize and respond to alerts within specified SLA timelines. Beginning user of Power Automate, automating routine analyst tasks.
EDUCATION
Birla Institute of Technology and Science, Pilani
Master of Technology, Computer Systems Networking and Telecommunications
Marian College, Kuttikanam P.O. Peermade- 685 531
Bachelor of Science - BS, Mathematics
ABOUT JYOTHISH GOPAN
As a Cybersecurity Analyst, I\'m driven to deliver exceptional service and resolve complex customer issues efficiently. I prioritize SLAs, provide timely solutions, and proactively manage escalations to ensure complete resolution.Through detailed reporting, I offer valuable insights into system performance, issue resolution, and ongoing support. My goal is to continuously improve service delivery, build lasting client relationships, and contribute to the advancement of cybersecurity.With expertise in cutting-edge tools like Zscaler, McAfee ePO, Skyhigh Proxy, Microsoft Azure, IBM Qradar. I bring a unique combination of skills and passion to drive innovation and excellence in cybersecurity.
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