Justin Roberts
Head of Customer Success - Client Services & Portfolio Management, Public Sector @Verizon
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WORK HISTORY
Head of Customer Success - Client Services & Portfolio Management, Public Sector @Verizon
US
EDUCATION
University of South Florida
Master of Business Administration - MBA, Executive MBA
Rogers State University
Bachelor's degree, Business Administration and Management
ABOUT JUSTIN ROBERTS
With over 17 years of progressive leadership experience within the technology and communication industry, Justin Roberts is a dynamic customer success executive who spearheads business transformations and elevates customer satisfaction for private & public sector clientele. As the current Head of Customer Success - Client Services & Portfolio Management, Public Sector at Verizon, he orchestrates distributed teams across the US, driving forward solutions encompassing cybersecurity, network architecture, professional services, project management, deployment, and service management. A seasoned leader with a demonstrable history of adeptly managing cross-functional teams, scaling dynamic customer success organizations, and propelling transformative initiatives. Justin excels at forging strong relationships with executives, both internally and externally, to champion innovative solutions that resonate with overarching organizational objectives. His skillset spans pre and post-sales strategies, executive-level communication, and fostering cohesive team dynamics. Notably, he has earned recognition for consistently surpassing targets and fostering a culture of high employee engagement. Justin’s proficiency extends to crafting EBITDA and Capex model justifications for pivotal strategic investments. Drawing from his experience of effectively navigating international teams and diverse business segments, Justin\'s background also encompasses a successful tenure at Verizon Connect, Verizon\'s SaaS telematics business unit. His tenure at industry giants like Microsoft, Tesla, and AT & T has equipped him with substantial IT and product management acumen. Complementing his professional journey, he holds an Executive MBA from the University of South Florida and a bachelor\'s degree in business administration/management from Rogers State University. Justin is driven by a fervent commitment to continuous learning, adaptability, and catalyzing positive change on a global scale.
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