Steve Hansen
Customer Service Assurance Vision Lead @Verizon
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WORK HISTORY
Customer Service Assurance Vision Lead @Verizon
Chicago, IL, US
Designed and implemented long-term strategies (5–7 years) for proactive monitoring and customer service assurance systems.• Collaborated with cross-functional teams to unify processes, enhance customer satisfaction, and drive operational readiness.• Played a pivotal role in vision planning, IT development oversight, and proactive issue resolution for enterprise clients.• Designed and implemented long-term customer service assurance strategies to improve monitoring and resolution systems for enterprise clients.• Spearheaded IT development initiatives to ensure operational readiness and proactive issue management.
EDUCATION
DEVRY INSTITUTE OF TECHNOLOGY
Bachelor of Science
ABOUT STEVE HANSEN
At Verizon, my focus spans designing proactive monitoring frameworks and enhancing customer experiences, which has become a cornerstone of our service assurance strategy. My tenure as a Managed Services Manager at XO Communications cemented a foundation in IT development oversight, ensuring the highest standards for one of the nation\'s pivotal government communications infrastructures. The combined expertise in process optimization and data-driven decision-making has empowered our teams to deliver consistent operational readiness and robust issue resolution. Collaborating closely with cross-functional units, we have unified processes to drive seamless service delivery, reflecting my unwavering commitment to operational excellence and a passion for pioneering innovative solutions in the telecommunications realm.
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