Junaid Momin
Customer Operations Associate @Marks and Spencer
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WORK HISTORY
Customer Operations Associate @Marks and Spencer
London, GB
Delivering excellent customer service and handling a high volume of inquiries in a fast-paced retail environment.• Assisting in streamlining store operations and resolving customer issues, demonstrating strong communication and interpersonal skills.• Maintaining store presentation and collaborating with team members to ensure a seamless shopping experience
EDUCATION
University of Mumbai
Bachelor of Engineering - BE, Computer Engineering
Middlesex University
Master of Science , MSc Data Science
St. Joseph's High School
S.S.C
Oriental Education Societys College of Arts Commerce & Science Sanpada Navi Mumbai
Higher Secondary Education, Science
ABOUT JUNAID MOMIN
I am a Business Analyst with 4+ years of experience delivering data-driven solutions, process improvements, and strategic insights across diverse business environments. Recently completed my MSc in Data Science & it has strengthened my technical foundation in analytics, machine learning, and data-driven decision-making.I enjoy working with Python, SQL, Tableau and Power BI to explore data, uncover meaningful patterns, and turn them into insights that support smarter decision-making. My experience also includes requirements gathering, data cleaning, dashboard development, stakeholder communication, and translating business needs into clear analytical solutions.Alongside this, I’m working part-time as a Customer Assistant, which gives me valuable exposure to customer behaviour and everyday business operations. These real-world interactions help me connect analytical findings with practical business realities, making my insights more relevant and impactful.I’m now focusing on stepping into a full-time Data Analyst or Business Analyst role where I can bring together my technical skills, problem-solving mindset, and business understanding—along with skills in data visualization, reporting, and process improvement—to contribute to data-driven improvements and long-term growth.
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