Julio Manuel Berumen Acosta

Technology Supervisor @Koch

Guadalajara, MX

Lead and develop a multidisciplinary IT support and delivery team serving three business units (Guardian, i360, KAES), ensuring IT services align with business priorities and organizational goals.• Drive operational efficiency by establishing clear expectations, monitoring performance metrics, and ensuring adherence to SLAs and support commitments.• Foster a collaborative, high-performance IT culture focused on continuous learning, innovation, and employee engagement.• Coordinate execution of IT initiatives, balancing day-to-day operations, support activities, and project delivery to meet timelines and business needs.• Act as primary point of contact for stakeholders, communicating progress, risks, and outcomes while proactively resolving operational challenges.• Support organizational change and team scaling efforts, successfully expanding the team and maintaining service quality during restructuring periods.• Provide hands-on technical guidance and escalation support, ensuring best practices, system stability, and compliance across IT operations.

Instituto Tecnológico de La Laguna

Grado en Ingeniería, Ingenieria en Sistemas Computacionales

Universidad Tecmilenio

Master's in Technology and Information Administration