Julie Lewis
Call Center Manager @Hanna Andersson
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WORK HISTORY
Call Center Manager @Hanna Andersson
Portland, OR, US
Newsweek Magazine voted Hanna Andersson as America’s Best in Customer Service Award for 2023. • Five9 awarded Hanna Andersson the Reimagines 2023 award in recognition of optimizing the call and contact center as a service (CCaaS) platform and technology to empower agent engagement with customers.
EDUCATION
Western Business College
Associate's degree
ABOUT JULIE LEWIS
Confident, friendly, and self-motivated, I bring with me an exceptional background in customer support, operations management, leadership, and community outreach. Along with my Business Degree from Western Business College, I offer a great deal of hands-on experience, combined with a strong passion for delivering service excellence. Throughout my career, I have delivered high levels of integrity and discretion when resolving customer issues; and have motivated and mentored team members to deliver a world-class customer experience. During my career, I have coordinated processes to optimize profitability, identified opportunities to reduce time and money, and have implemented solutions to improve efficiency and customer satisfaction. Additionally, I have trained and built diverse teams of staff, and have introduced strategies to build high performing employees focused on best-in-class service, performance, and productivity. I consistently am recognized for maintaining #1 spot in sales performance and attrition. I’ve been successful in all aspects of call center services, can effectively communicate with individuals at all levels of an organization, and have successfully coordinated and managed simultaneous tasks. In my spare time, I am passionate for community service and supporting or volunteering with non-profit organizations.
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