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Julie Patch Bolstad
Sr Manager, Digital Customer Journeys @ServiceNow
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WORK HISTORY
Sr Manager, Digital Customer Journeys @ServiceNow
OR, US
As Sr. Manager of Digital Customer Journeys at ServiceNow, I help design and deliver scalable programs that span the entire customer lifecycle — from pre-sale handoff through onboarding and implementation success. My work focuses on reducing friction, driving clarity, and ensuring every customer experience is intentional and impactful.I’ve helped build scalable delivery frameworks that align cross-functional teams, streamline transitions, and reinforce accountability. Whether launching new workstreams, managing pilots, or supporting implementation at scale, I lead with precision, empathy, and a deep commitment to excellence.I’m passionate about creating experiences that work — for customers, for teams, and for the business.
EDUCATION
Arizona State University
B.S., Industrial Technology, Industrial Technology Management, Computer Graphic Communications
Arizona State University
Master of Science - MS, Global Technology and Development
SKILLS
ABOUT JULIE PATCH BOLSTAD
I’m a strategic program leader who thrives at the intersection of customer experience, cross-functional delivery, and executive communications. Whether building a program from the ground up or navigating shifting priorities, I bring clarity, structure, and momentum to complex initiatives.Currently leading the CX Journey Program at ServiceNow, I’ve orchestrated multi-stream delivery, driven stakeholder alignment, and elevated team communications — all while modeling our core values: WOW Our Customers, Win as a Team, Hungry & Humble, and Create Belonging.I’m known for balancing big-picture thinking with tactical execution, managing with precision, and lifting others around me. From mentoring interns to proxying in executive forums, I lead with integrity, curiosity, and a deep commitment to excellence.
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