Julien Raffin
Customer Success Manager @Google
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WORK HISTORY
Customer Success Manager @Google
Paris, FR
Strategic Partnership: Serve as a trusted advisor to large enterprise clients, driving maximum value and adoption of the Google Workspace suite (Gmail, Drive, Meet, Docs, etc.).• Driving AI Transformation (Gemini): Lead the adoption and integration of Gemini for Google Workspace across the client\'s organization, positioning it as a key tool for enterprise-wide productivity enhancement and digital transformation.• Adoption & Value Realization: Develop and execute comprehensive success plans focused on increasing product usage, feature adoption, and measuring the resulting business impact (e.g, productivity gains, collaboration improvements).• Risk Mitigation & Renewal: Proactively identify potential risks to client retention, address complex challenges, and ensure high customer satisfaction leading to successful renewals and expansion of the Google Workspace footprint.• Feedback Loop: Act as the voice of the customer internally, relaying critical feedback to Product and Engineering teams to influence the Google Workspace and Gemini roadmap.
EDUCATION
Rennes School of Business
Master Degree, Marketing / International Project Management
MIT Sloan School of Management
Executive Program, Artificial Intelligence: Implication for Business Strategy
SKILLS
ABOUT JULIEN RAFFIN
Accomplished team leader. 15 years business experience in E-Commerce, CRM, Productivity and Change Management. Focused on Customer success and driven by business growth. Outgoing consensus builder who can communicate effectively at all levels in person or leveraging the best of GenAI technologies powered by Google Workspace!
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