Julie Erla
Technical Training Coach @Cigna Healthcare
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WORK HISTORY
Technical Training Coach @Cigna Healthcare
Drive high quality performance within the front line teams through ongoing analysis of quality and intake questions results, while driving individual and team level coaching to reduce error trends and improve quality.Facilitate training and effectively manage your classroom as well as providing input as a Subject Matter Expert in a video/virtual based environment.Partner with aligned management team to assess technical/performance coaching needs, to provide direction, and remove barriers to ensure team meets deliverables and commitments through high quality & productivity results.Work in conjunction with the Instructional Design team, line of business, and subject matter experts to develop and maintain training materials and new hire curricula.Continuously look for opportunities to streamline processes and procedures, eliminating rework and reducing productivity variations wherever possible.
EDUCATION
Eastern Michigan University
Bachelor's degree
University of Phoenix
Master of Arts - MA
ABOUT JULIE ERLA
Accomplished, results-driven, and performance-focused Program Director with a passion for Health & Wellness. Brings a highly successful 20+ year career and key strengths in strategic planning, program development, new hire onboarding, professional developement, project management, and corporate engagement in Fortune 500 companies. Adaptable and insightful to form innovative solutions for corporate wellness; actively identifies employee needs, directs strategic behavior changes, and motivates team members to deliver positive, life-altering changes.
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