Julián Torres Santeli
Principal Customer Success Account Manager @Microsoft
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WORK HISTORY
Principal Customer Success Account Manager @Microsoft
Toronto, ON, CA
Serving as a senior advisor to strategic government and financial services accounts, including one of Canada\'s largest banks, on responsible enterprise AI adoption. Work centres on translating Microsoft\'s portfolio, including AI solutions like Copilot and Copilot Studio, into practical organizational strategies: advising on readiness, use case prioritization, governance considerations, and adoption roadmaps. Working with organizations where regulatory environment, risk culture, and public accountability make AI adoption uniquely complex.
EDUCATION
Queen's University
Master's degree, Data & Analytics
Smith School of Business at Queen's University
Master of Management Analytics
McGill University
Bachelor of Commerce
SKILLS
ABOUT JULIÁN TORRES SANTELI
I help governments and large institutions adopt AI responsibly, translating business strategy into AI decisions that create value for shareholders and constituents.While seconded to the World Economic Forum, I co-authored AI Procurement in a Box and designed and led simulation workshops with senior public and private sector leaders across AI hubs in North America, Europe, and the Middle East. Before that, four years at Deloitte in AI strategy for federal and provincial agencies. Currently at Microsoft, advising major financial and government institutions on enterprise AI adoption and governance.The hardest part of AI adoption is rarely the technology. It\'s governance, organizational readiness, and the gap between what technology can achieve and what institutions can absorb. That\'s where I work.
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