Jugal Naik
Customer Service Manager @Walmart Canada
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WORK HISTORY
Customer Service Manager @Walmart Canada
ON, CA
Delivered exceptional customer service by leading a high-performing team, consistently meeting customer needs and exceeding expectations, resulting inincreased customer satisfaction and loyalty• Streamlined customer service workflows by identifying inefficiencies and implementing process improvements, resulting in a 10% reduction in responsetime and a 15% increase in customer satisfaction• Calibrated and maintained operational equipment, ensuring compliance with industry standards and reducing downtime• Coordinated and managed customer escalations, addressing complex issues with clear communication and effective problem-solving, ensuring swiftresolutions and maintaining positive customer relationships• Worked cross-functionally with other departments (e.g, inventory, operations) to resolve product availability issues, ensuring customers received the bestpossible service and products on time• Calibrated and maintained equipment to ensure optimal performance and accuracy, following industry standards and company protocols, resulting in a10% improvement in operational efficiency and reduced equipment downtime
EDUCATION
Seneca Polytechnic
Electro-Mechanical Engineering Technology - Automation
Experimental school surat
High School Diploma
ABOUT JUGAL NAIK
A dedicated, highly skilled, CSWP by Dassault Systems certified, mechatronics graduate with a proven background in the required field PLC programming, mechanical fundamentals, as well as electrical relationships, Designing traits for automation companies- Proficient in Electrical Engineering software such as OrCAD, MATLAB, EAGLE - PLC Programming languages: Ladder Logic, FBD, ST, SFC, MATLAB - Protocols: Profibus, Modbus TCP - IoT Gateways: Siemens SIMAITC 2050, Allen Bradley HMI & Gateways - Pneumatic equipment: Festo - Electromechanical systems implementation & troubleshooting - Microsoft Office 365 - Hands-on experience with (IOT) Internet of Things - Proficient in designing software: SiemensNX, Solidworks(CSWP), AutoCAD, MasterCAM, eDrawings - Hands-on experiences on Kuka robotic arms, Allen Bradley PLC by Rockwell Automation, Siemens TIA portal - Licensed JIG lift operator - Licensed Genie S-85 XC & SX-135 XC & Z 80-60 operator - Licensed overhead crane operator (35 tones) My passion for engineering extends beyond my roles. Connecting with professionals, sharing experiences, and advancing engineering practices inspire me. Please reach out for collaboration or discussions. Let\'s shape a brighter future for engineering excellence!
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