Judy Ortutay

Vice President, Professional Services @Crisis24

Alpharetta, GA, US

Promoted to lead newly developed Global Professional Services function reporting directly to the Chief Growth Officer and serving as a key member of the senior leadership team. Lead all professional services functions globally spanning vision, strategy, planning, and execution. “Go to” leader across the business, known for expert product and process knowledge, purpose and sense of urgency as a growth driver, customer champion, and collaboration builder.• Improved OnSolve’s client satisfaction, experience and engagement after establishing CSAT process for implementation, professional service and training projects (currently at a 98% average).• Managed team averaging 20+ personnel delivering 200+ successful software implementations and 400+ trainings per year globally.• Developed digital first, on-demand training tools for OnSolve’s clients to strengthen their knowledge of their OnSolve products while enabling convenient, self-service and reducing Customer Support inbound volume.• Member of Senior Leadership Team, providing strategic direction and cohesiveness across technical and non-technical teams.