Judah Dean
Contact Center Agent @Epiq
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WORK HISTORY
Contact Center Agent @Epiq
Temple Terrace, FL, US
EDUCATION
Hillsborough Community College
Associate's degree
University of South Florida
Bachelor's degree
ABOUT JUDAH DEAN
Customer Success professional with 5+ years experience building help center documentation systems and customer support operations. Areas of expertise range from time management, documentation, operations, and process improvement. I\'ve had experience building operations through project management and frequent collaboration with relative departments and teams to provide the best care to consumers and customers in hybrid and remote positions. My Specialties: Knowledge Management, Knowledge Centered Service (KCS), Documentation, Technical Writing, Contact Center Training, Product Knowledge, Talent Acquisition, Channel Enablement, Customer success, System Planning, Style Guides, User Guides, FAQs, Email Management, Direct Hire, Cross-functional Collaboration, Project Management, Program Management, SEO, CMS Administration, Chat support, Email Support, Search Agency Technical Toolkit: Google Suite, Google Analytics, LucidChart, Microsoft 365, Sharepoint, Notion
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