Dimas F. Siem
Customer Support Specialist @Epiq
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WORK HISTORY
Customer Support Specialist @Epiq
US
I support individuals affected by data incidents by guiding them through enrollment, activation codes, and identity protection services. With most callers being seniors, I use patience, clarity, and empathy to simplify technical steps and help them feel confident during stressful situations. I troubleshoot user issues, provide clear guidance on monitoring tools, and escalate system-level problems when needed. My focus is on delivering a transparent, supportive experience that empowers members to feel protected and informed.
EDUCATION
University of Florida - Warrington College of Business
Master's degree Entrepreneurship, Entrepreneurship/Entrepreneurial Studies
TBS Education
Study Abroad , Global Studies. Toulouse, France
Suffolk University - Sawyer Business School
Master of Business Administration (MBA), Marketing
University of Pittsburgh
Bachelor's degree, Economics & Business Administration
Universidad del Zulia. Venezuela
Post Graduate Courses, Computer Applications
IUT (Institute Universitaire de Technologie)
Associate of Arts (AA), Business- Business Process and Organization. Aix Caracas Venezuela
University of Florida - Warrington College of Business
Master's degree, International Business/Trade/Commerce
Universidad Simón Bolívar
Freshman Year, ENGINEERING
LUA: Liceo Urbaneja Achelphol. Caracas, Venezuela
HSD, Science and Humanities
ABOUT DIMAS F. SIEM
A seasoned, experienced professional with a proven record of delivering clarity, trust, and results across insurance, finance, and customer support. I specialize in simplifying complex processes and guiding people through high‑stress situations with empathy and precision. My background includes senior-focused identity protection support at Epiq, Gold‑Level production and customer education at Kin Insurance, and eight years of claims and mortgage expertise at State Farm. With strong analytical foundations from financial and billing roles, plus bilingual communication skills, I excel in de‑escalation, customer education, and building relationships grounded in transparency and integrity.At my core, I’m a lifelong learner. I believe in staying adaptable, growing with new technology, and continuously strengthening both hard and soft skills. Every role I’ve held has reinforced the same truth: great service isn’t just about solving problems—it’s about elevating the entire experience.
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