Tiaan Johan Jacobs
Member Board of Trustees @Io Verified
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WORK HISTORY
Member Board of Trustees @Io Verified
City of Johannesburg, ZA
Founder-led, multi-division telecoms, ISP, security and digital services group operating within regulated environments.Board Mandate: Act as principal operational partner to the Founder and Board, translating strategic growth objectives into structured, revenue-accountable execution across recurring service divisions generating approximately R60m in annual revenue.Served as strategic advisor to Founder and executive leadership, aligning operating model architecture with long-term commercial objectives and governance requirements.Held joint P&L accountability with CEO and CFO, integrating financial targets, cost discipline and operational delivery across multi-division recurring revenue operations.Led enterprise-wide process redesign and technology integration initiatives to improve scalability, visibility of financial performance and service reliability uptime).Directed high-stakes operational programmes across telecoms, security and digital divisions, coordinating cross-functional teams to execute complex, compliance-sensitive deliverables.Designed and embedded structured performance governance frameworks, ensuring strategic initiatives translated into measurable KPI performance.Oversaw financial planning and resource allocation in partnership with CFO, supporting sustainable growth, margin protection and workforce optimisation.Institutionalised data-driven decision-making through reporting infrastructure and sales funnel optimisation, reducing sales cycle time from 4 days to 12 hours
EDUCATION
CTI Education Group
ITE (Information Technology Engineer), Information Technology
Ducere Global Business School
Executive Master of Business Administration
Damelin
Higher National Diploma, Business Administration and Management, General
COMPUTER TRAINING
Bachelor of Information Technology Engineering
Ducere Global Business School
Master of Business Administration - MBA, Business Administration and Management, General
CTI Education Group
International Diploma, Computer/Information Technology Administration and Management
ABOUT TIAAN JOHAN JACOBS
OPERATING EXECUTIVE | P&L LEADER | BUSINESS PROCESS & SCALE SPECIALISTI scale and stabilise multi-division organisations through disciplined operating model design, commercial governance and cross-functional execution. I translate Board strategy into measurable revenue performance, margin control and operational resilience.Over 17+ years, I have led multi-site and cross-border operations across South Africa, Mozambique, the UAE and the UK within regulated, trust-critical environments. I have overseen operations generating R100m+ in annual revenue, partnering in joint P&L leadership to embed recurring revenue discipline, cost control and sustainable profitability.PROVEN TRACK RECORD: Oversaw multi-division operations generating R100m+ in annual revenue Led joint P&L accountability in partnership with CEO and CFO across R60m+ recurring revenue operations Directed a 24/7 emergency response and guarding organisation of 200+ staff and 100 sites, managing a 60% labour cost base Reduced response times by 76% and fuel expenditure by 20% through operational redesign Consolidated fragmented subsidiaries into unified KPI-driven operating frameworks Structured recurring revenue models serving clients, improving predictability and retention Launched a digital-first e-commerce business from concept to live trading within six monthsEXECUTIVE CAPABILITIES: Joint P&L Leadership and Budget Accountability Operating Model Architecture and Process Optimisation Recurring Revenue and Service-Based Operations Multi-Site and Cross-Border Leadership Margin Optimisation and Cost Control Transformation and KPI Governance Regulatory Compliance and Risk Management Board Reporting and Strategic ExecutionUNIQUE PERSPECTIVE:Founder-grade operator with enterprise discipline. I build structure from ambiguity and ensure strategy survives operational reality, working closely with CEOs and Boards as a performance-focused execution partner.CURRENT FOCUS:Engaging with organisations seeking a COO or strategic operations leader to strengthen governance, scale recurring revenue models and drive measurable performance improvement.
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