Jason Dmello
Field Service Manager - Interiors, Uk & i @Collins Aerospace
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WORK HISTORY
Field Service Manager - Interiors, Uk & i @Collins Aerospace
Leighton Buzzard, GB
Own and manage strategic customer accounts across the UK & Ireland, acting as the single point of contact for all service-related matters—technical, commercial, and operational.• Support airlines and MROs with complex troubleshooting, root cause analysis, and in-service reliability improvements on seating and cabin interior systems.• Manage an engineering support facility and lead a team of skilled cabin technicians based at London Heathrow Airport, providing frontline support to a Tier 1 airline. Responsibilities include executing service bulletins, service letters, and letters of compliance, as well as delivering preventative maintenance, advanced troubleshooting, and on-site technical training.• Represent Collins at senior-level reviews and technical meetings, maintaining strong relationships from engineering teams to airline executives.• Provide on-site technical assistance and field recovery during AOGs and high-priority events, coordinating directly with global teams to deliver quick-turn solutions.• Lead customer support efforts for new aircraft deliveries, cabin retrofits, and product Entry-Into-Service (EIS), ensuring seamless program execution.• Deliver continuous improvement by feeding real-world insights back into product, quality, and engineering teams to drive product maturity.
EDUCATION
University of Hertfordshire
Aerospace & Pilot Studies
Cranfield University
Executive MBA
ABOUT JASON DMELLO
As Field Service Manager for the UK, Ireland & EU, I serve as the primary technical liaison between Collins Aerospace Interiors and our airline and MRO customers across the region. Leveraging over a decade of hands-on experience in aircraft cabin systems, particularly in premium seating, I help drive customer satisfaction, resolve complex in-service issues, and support major Entry-Into-Service (EIS) and retrofit programs.With a strong engineering foundation from my previous role at British Airways, I bring a unique operator-side perspective to OEM support, enabling me to bridge the gap between customer needs and Collins’ internal teams. My role demands responsiveness, stakeholder engagement, and deep technical knowledge of Collins\' interior product portfolio including seating, monuments, galleys, lavatories, lighting, cargo and cabin hardware.
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