Jill Talavera
Principal Customer Success Manager @Multiplier
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WORK HISTORY
Principal Customer Success Manager @Multiplier
Calgary, AB, CA
Build trusted relationships with strategic accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier- Actively monitor adoption of our products/services, provide thought leadership about the industry and global hiring trends- Partnering with internal teams to deliver the best customer experience to drive growth and retention and by being the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap.
EDUCATION
Rizal Technological University
Bachelor of Science (B.S.), Information and Communications Technology
Rizal Technological University - Laboratory High School
High School/Secondary Diplomas and Certificates
SKILLS
ABOUT JILL TALAVERA
Watch my intro & highlight reel: https://lnkd.in/ebaGawbS To chat: https://calendly.com/jillianestacey I\'m a Jill of all trades and an expert in Account Management, Customer Success and Deal Desk. I have over 10 years of experience building mutually beneficial relationships with B2B SMB-ENT customers by providing solutions-based recommendations that address their pains and business needs, driving revenue retention, growth, and expansion. Between August 2021 and March 2025 at Oyster. As Deal Desk Analyst I managed deal-specific cross-functional activities relating to non-standard negotiations, escalations, business case creation, and exception approval. I increased speed-to-commerce across an average of 150 requests quarterly with a Win Rate of 56% across deals that would have been otherwise disqualified. As Account Manager I drove expansion revenue to the business, mentored and supported junior members of the team during their ramp periods, converted multiple manual sales hygiene practices into automated processes on Salesforce, operationalised a Customer Reference Program resulting in over $1M in ARR, and implemented a 2-week New Joiner Onboarding for Account Managers and Associate Account Managers undergone by 10+ contributors, among many others. From 2018 to 2021 at Kudos, an employee recognition and engagement SaaS platform, I wore multiple hats such as account & renewals manager, Customer Experience Specialist, and even Technical Phone, Chat, and Email Customer Support during the early stages. During my 3.3 years I had onboarded 70+ SMB to Enterprise accounts and managed over 50 accounts, which involved the full customer lifecycle from onboarding to renewal. I had also transfered knowledge to and trained a total of 6 other individual contributors. I’m passionate about making genuine connections in and outside of work, working hard and producing positive results, and am a proud self-starter, team-player, and lover/creator/enhancer of effective and efficient processes. Beautiful beaches call to me, I\'m a sucker for puns, and I can talk forever about my puppy, Benny.
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