Rodrigo Morales Bernal
Operations Manager @Openpay México
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WORK HISTORY
Operations Manager @Openpay México
Establish and track timelines for onboarding, financial crime and customer service projects- Maintain and evolve existing process, and create new ones.(back office)- Train, lead and develop talent to achieve high-performance teams- Lead the compliance and operation daily operations to enhance customer satisfaction and business continuity- Participate with the management team, to develop and growth strategies from a technical and service approach to increase the value and expansión in the market- Define and control key process indicators (KPI) to identify improvement areas- Promote a excellence culture, attention and search for continuous improvement and innovation.
EDUCATION
Tecnológico de Monterrey
Leadership
Tecnológico de Monterrey
Master of Business Administration - MBA
Tecnológico de Monterrey
Bachelor´s Degree, Accounting
IPADE Business School
Leaders in Evolution
ABOUT RODRIGO MORALES BERNAL
Senior Manager with experience leading areas of Operations, Risk, Credit, Financial Crime and Customer Service in the Financial, Banking, Fintech and SOFOM sector. With proven experience and skills in multidisciplinary leadership, operations, customer service and channels, as well as oral and written communication, problem solving and complex projects, with successfully execute projects such as the implementation of digital cards in Autofin Bank, implementation of non-banking correspondents in Sabadell Bank, enhance response time for processing credit approval, among others. Advanced English.
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