Joy Tyndale
Service Designer @Care Quality Commission
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WORK HISTORY
Service Designer @Care Quality Commission
EDUCATION
City St George’s, University of London
Information Systems, Computing
St Dominic's Sixth Form College
A-Level Double ICT
ABOUT JOY TYNDALE
I strive to ensure that users who interact with the services, products and applications I am responsible for have experiences which are memorable, engaging, enjoyable and effortless- User Research/Service Design skills: Workshop Facilitation, User Journey Mapping (conducting sessions + producing user journey maps/service blueprints). Usability studies(moderated & unmoderated, remote, in-person and automated). Card sorting, Surveys, User Interviews (in-depth, in-person and remote) and Observational Studies- Interaction Design Skills: Low/high fidelity wireframes, interative protoypes, sketching & concept designs, storyboards.Tools: Axure RP, Figma, Sketch, Adobe Design Suite. Invision, MS Suite, Pen & Paper, Maze, Miro, Jira, Userzoom, UserTesting, Google Analytics, Unica Netsight, Power BI.
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