Joy M.
Business Development @Infor
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WORK HISTORY
Business Development @Infor
SG
Period: Jun 2023 to Oct 2024Global provider of industry-specific cloud enterprise ERP solutions• Surpassed monthly sales targets by 297%, achieving 91% of a $3.25M USD annual quota by early Q3.• Nominated for the Leadership Award for improving CRM utilization, customer data management, and internal collaboration.• Led high-value senior executive engagements on digital transformation• Improved customer onboarding and opportunity conversion through detailed handover notes and independent discovery calls.• Developed industry expertise in ERP, cloud solutions, CRM adoption, and SaaS.
EDUCATION
Singapore Management University
MSc, Communications Management
University of Hull
BA (Hons), Marketing and Management
York University
Graphic Design Program
ABOUT JOY M.
I build trusted client relationships across APAC and North America, helping enterprise organizations drive adoption, retention, and long-term value. With experience in FMCG, SaaS startups, and cloud ERP, I lead onboarding and program delivery, align stakeholders, and grow regional accounts. Having lived and worked in Hong Kong, Singapore, and Toronto, I bring the ability to navigate diverse business environments, working across cultures, time zones, and organizational structures. I focus on customer success, account growth, and partnerships that deliver impact.
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