Joti L.
Customer Success Manager @Encircle
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WORK HISTORY
Customer Success Manager @Encircle
Vancouver, BC, CA
EDUCATION
British Columbia Institute of Technology
Computer Information Technology
The University of British Columbia
General Studies
SKILLS
ABOUT JOTI L.
I’m a Customer Success Manager in SaaS with a proven track record of helping mid-market and enterprise clients maximize adoption, retention, and growth. At Stamped and Repeat, I’ve partnered with ecommerce merchants to implement loyalty, retention, and email marketing strategies that drove measurable results such as a 30% sales increase in 4 months through Klaviyo engagement flows.Beyond my SaaS work, I founded The Kundan Shop, an ecommerce brand that grew to followers and achieved 300% YoY sales growth. This founder experience gives me a unique perspective on merchants’ challenges and enables me to act as a trusted advisor who drives both product adoption and business outcomes.I specialize in- Customer Success Management – Onboarding, QBRs, renewals, and expansion- Retention & Loyalty Strategy – Boosting CLV, reducing churn, and driving engagement- Ecommerce SaaS Tools – Shopify, Stamped, Klaviyo, Attentive, Rebuy, RechargeI’m passionate about building scalable success strategies and long-term relationships, helping businesses unlock sustainable growth with the right SaaS solutions.
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