Jo Sims

Principle Customer Success Account Manager @Microsoft

Create, and evolve healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders.• Expand and hold accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.• Identify, navigate, and communicate with customer technical, business, and executive-level stakeholders (including partners).• Guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.• Map internal roles to customer priorities to action the needs of customers and provides input into customer priorities.• Hold, maintain and nurture internal stakeholder relationships.• Influence and challenge senior/executive internal stakeholders.• Lead business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.• Synthesize and combine various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders.• Identify customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer’s business transformation programs and common to the industry.• Provide leadership to the team to execute support and consumption delivery programs.• Use industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes.• Build and coach others on customer, partner, and internal stakeholder engagement strategy and models.