Josie Harper

Enterprise Customer Success Manager @Rackspace Technology

London, GB

The Rackspace Enterprise Customer Success Manager role required me to be the primary point of customer contact for the top tier of the account base. Working closely with my internal technical and commercial stakeholders, my role is to continuously drive customer satisfaction and improvement through ongoing development of the strategic relationship, advancing technology adoption and ensuring the best commercial outcome for both the customer and Rackspace. By continuously having a customer centric approach, I actively develop and impact my customers’ business while maintaining high levels of customer satisfaction. Key Responsibilities include: • Key point of contact for customers • Proactive management of customer accounts, operationally and strategically • Internal and external stakeholder management throughout the implementation lifecycle supporting commercial activities, facilitation of design, build and development workshops and escalation point during deployment activities. • Maintaining high account governance • Continuous service improvement through regular internal/external performance reviews to ensure continued customer growth and a driver to increase customer satisfaction. • Working collaboratively with the customer as one team with aligned goals, targets and objectives