Joshua Eller

Business Analyst @Exigo

IT Business Analyst for ecommerce and call center software provider, detailing both new features and existing functionality problems into business requirement documents • Critically evaluates information gathered from multiple sources, reconciles conflicts, abstracts up from low-level information to a general understanding and works with customers to uncover unmet business needs • Proven ability to quickly learn new applications, processes, and procedures • Able and willing to collaborate in a team environment and exercise independent judgment • Performs “QA” role, utilizing SQL database lookups and administrative tools to solve client requests • Conduct QA Testing in both UAT and Production environments daily • Perform tests leveraging API\'s and SQL on a daily basis and regularly develop customized SQL Reports for individual clients in both a UAT and Production environment • Technical Writer for Order Calculation engine, Commissions Distribution engine, and Web Display Ecosystems • Held requirement gathering and priority setting meetings • Managed timelines and customer rapport • Wrote test procedures, Business Requirement Documents, user stories, and training documents • Helped build internal Standard Operating Procedures using data flows • Manage and work directly with 30+ clients • Helped to develop and implement standard process for the capture of Requirements and Acceptance Criteria • Trained Business Analyst staff and Developers on requirement writing procedures and best practices • Contributed to the knowledge base findings from research to better equip future endeavors with articles • Ticketing System and support experience • In depth experience in acting as a liaison between development and business by managing relationship