Joshua Malone

Payroll Support Specialist @Rippling

San Francisco, CA, US

Responsible for becoming a product expert; Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing- Resolve product or service issues by understanding the customer\'s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution- Document and track customer interactions, transactions, comments, and complaints using the company\'s CRM system- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers- Work well under time constraints and meet schedules, at times with unexpected deadlines, to ensure the client’s needs are met- Deliver exceptional service and ensure customer satisfaction.