Josh Turner
Client Value Manager @Codestone Group
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WORK HISTORY
Client Value Manager @Codestone Group
As a Customer Value Manager (CVM) at Codestone, I specialize in fostering robust customer relationships and enhancing client satisfaction through strategic delivery of Managed Services, Subscriptions, Service Tokens, and other offerings. I serve as a delivery leader within account teams, ensuring clients fully maximize their investment in our solutions.Key Responsibilities:Developing strategic client partnerships to enhance value and align with business goals.Acting as the internal \"voice of the customer\" to improve client experiences based on feedback.Proactively addressing barriers to maximize client ROI and identify growth opportunities.Gaining deep insights into client business drivers to provide trusted advisory support.Monitoring and improving customer satisfaction metrics (CSAT, NPS) while enhancing knowledge of Codestone’s offerings and client industries.Communicating ROI and recommendations to support client growth and renewal.Leading escalation resolution for all Codestone services and optimizing client operations.Driving efficiency in client relationships with proactive problem-solving and regular service reviews.Ensuring prompt responses to customer requests and maintaining high customer satisfaction.Leading the customer service delivery teams, managing conflicts, and fostering a culture of continuous improvement.My role as a Customer Value Manager at Codestone focuses on driving client success through strategic partnership, proactive problem-solving, and continuous improvement initiatives.
EDUCATION
Brockenhurst College
Level 3 Diploma in Fitness instructing and Personal Training, Health and Physical Education/Fitness
Bournemouth and Poole College
Procom Level 3 Apprenticeship in IT
Brockenhurst College
Information Technology
ABOUT JOSH TURNER
Experienced IT professional with a diverse background in infrastructure, network administration, and technical support. Now focusing on roles as a Change Manager, Service Delivery Manager, and Customer Value Manager at a leading IT company.With ITILv4 qualifications and a proven track record in managing high-level contracts with prominent clients such as Virgin, Graff Diamonds, and others, I am dedicated to driving service improvements and delivering high value to customers.My career journey has equipped me with robust skills in risk analysis, customer relationship management, and service delivery. I am passionate about leveraging my expertise to foster innovation and efficiency within IT operations.
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