Joshua Lee

Senior Loss Mitigation Operations Manager @SoFi

Partnership with Risk & Engineering teams to build capabilities and execute contact channel strategy for including outbound & inbound calling, text message and email/letter communication to past due members to resolve delinquency. Created Specialty Servicing department responsible for accurate and timely credit bureau reporting through eOSCAR. Hired and trained new staff, developed standard operating procedures and building CBR and collections infrastructure at SoFi.