Joshua Duarte
Account Manager @Williams Lea
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WORK HISTORY
Account Manager @Williams Lea
Oversee client relationships and service delivery for business support solutions, including document services and administrative operations. Act as a strategic partner to clients, ensuring service excellence, operational efficiency, and alignment with business goals. Collaborate with cross-functional teams to implement process improvements and drive client satisfaction.
EDUCATION
Norfolk State University
Mass Communication/Media Studies
SKILLS
ABOUT JOSHUA DUARTE
With over a decade of leadership in operational logistics, I am committed to driving excellence, efficiency, and innovation in every endeavor. I currently serve as an Account Manager at Williams Lea, where I manage client relationships and oversee service delivery to ensure seamless operations and high-quality results. My role allows me to combine strategic oversight with a hands-on approach to solving complex business challenges.Previously, I led Postal Operations for Novitex Government Solutions at the Library of Congress and contributed to workforce development initiatives at BuildWithin, a tech-forward organization focused on apprenticeship programs. These roles equipped me with a unique blend of experience in both traditional logistics and tech-enabled workforce solutions.I am passionate about optimizing processes, enhancing operational performance, and creating impactful partnerships. My mission is to leverage my diverse background to deliver transformative solutions and contribute meaningfully to the industries I serve.
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