Andrew Mendoza
Senior Account Manager @Williams Lea
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WORK HISTORY
Senior Account Manager @Williams Lea
NY, US
Manage and support multiple service lines for high profile legal client in Midtown Manhattan, including Facilities, Operations, Shipping & Receiving, Reprographics, Administration, Hospitality/Guest Services & Customer Services.*Manage and schedule a team of 12 associates, ensuring client support from 8am – 8pm Monday through Friday, collaborate with offsite team for weekend coverage as needed.*Developed and delivered onsite training for all associates and standard operating procedure generation for site, managed employee relations through positive and progressive counseling, including the drafting and retention of documents.*Partnered with client to support tier 1 repairs and hands-on solutions, as well as provided support for off-hours work, maintenance, and renovations, at times adjusting strategy on the fly in order to adjust to the unforeseen.
EDUCATION
Hunter College
Bachelor's Degree, Theatre/Theater
The New York Conservatory for the Dramatic Arts
Associate's Degree, Film/Cinema/Video Studies
ABOUT ANDREW MENDOZA
Seasoned organizational leader with experience in both corporate and luxury hospitality. Skilled in Operations & Facilities Management, Training & Professional Development, Human Resources & Employee Relations, and Public Speaking.
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