Parag Joshi

Head of IT Delivery @Tech Mahindra

Reading, GB

Accountable for E2E delivery of large IT programs, spanning across IT landscape of 120+ BSS applications for one of the largest Telco’s in the UK & Ireland- Regularly engaged with CIOs and CTOs to present IT roadmaps, program updates, and innovative solutions, securing additional business opportunities over five years and achieving 95% satisfaction ratings in executive-level feedback- Responsible for process adherence, Delivery & Service Excellence, SLA attainment, contract adherence and continual improvement- Accountable for fixed price managed services delivery including design, build, test, deployment support, 4th line support and incident resolution- Designed and executed an automation-first strategy, implementing RPA and AI-driven processes achieving operational savings and reducing manual intervention.Achieved YoY EBITDA improvement through automation, operational efficiencies and process optimization- Orchestrated the migration of legacy systems to Azure cloud platforms, reducing infrastructure costs- Manage P&L for the account portfolio.