Joseph

Servicenow Consultant @RSM Canada

Calgary, AB, CA

Delivering technical consultant across IT Service Management (ITSM), Performance Analytics (PA), Strategic Portfolio Management (SPM), and Automated Test Framework (ATF), maximizing the platform’s capabilities to align with client requirements. • Developing management dashboards and reports utilizing Performance and Platform Analytics to provide detailed visibility into KPIs and Operational Performance.• Supporting end-to-end implementations of ITSM and SPM modules, including configuration, testing and deployment.• Optimizing the On/Offboarding process by consolidating multiple workflows and Service Catalog Items into a single Order Guide, reducing request fulfillment times and boosting fulfillers productivity.• Facilitating effective collaboration with business analysts and stakeholders by coordinating planning, documentation, and knowledge transfer, ensuring seamless instance Upgrades and Clone activities.