Chris Moland
Senior Information Technology Associate @RSM Canada
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WORK HISTORY
Senior Information Technology Associate @RSM Canada
Calgary, AB, CA
Delivering Tier 1-3 IT support in all required areas for RSM’s Managed IT Services Team Customers• Diagnosis and expert troubleshooting of critical IT infrastructure to resolve workstation, server, and network-related Incidents, maintaining seamless operations for all clients.• Administration of key client platforms, including M365 and Windows Servers, to uphold system integrity and peak performance.• Managing and prioritizing a high volume of support Cases according to defined impact and urgency with the goal of delivering top-tier customer service.• Upholding client security protocols and protecting confidential information to meet all security and compliance.• Maintaining and creating detailed documentation for all support Cases and resolution steps within RSM\'s ServiceNow ticketing application.• Strategic analysis of trends in support Cases to proactively identify recurring Incidents and mitigate potential infrastructure risks.• Proactive communication with clients throughout the entire support lifecycle to drive Incidents to a satisfactory resolution.
EDUCATION
MacEwan University
Associate’s Degree, Information Technology
SKILLS
ABOUT CHRIS MOLAND
I am a results-driven professional with a strong technical background and a passion for delivering tailored solutions that integrate seamlessly with client needs. With extensive experience in technical discovery and solution architecture, I specialize in translating complex technical details into clear, compelling presentations and demonstrations that resonate with both technical and non-technical stakeholders.My career highlights include:• Leading numerous successful onboarding and technical projects across diverse organizations.• Being honored with the Premier’s Award for Excellence for my role in upgrading digital recording software, showcasing my commitment to innovation and quality.• Redesigning network infrastructure to enhance WiFi signal strength by 30%, demonstrating my capability to optimize technology environments for maximum performance.• Managing a large-scale project for the Calgary Board of Education, overseeing WiFi upgrades across 250 locations, which strengthened my project management and coordination skills.I excel in collaborating closely with sales teams to develop robust proposals and solutions that align with client specifications and company capabilities. Post-sales, I ensure smooth implementation and provide exceptional technical support, consistently achieving high customer satisfaction.My ability to foster strong cross-functional partnerships and effectively communicate across diverse teams ensures alignment with product roadmaps and successful project execution. I am dedicated to driving innovation and delivering impactful results that exceed client expectations.
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