Joseph A.
IT Support Specialist @Cheniere Energy, Inc.
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WORK HISTORY
IT Support Specialist @Cheniere Energy, Inc.
Experienced IT Support Specialist with a strong background in Customer Service methodologies and troubleshooting techniques. Proficient in Microsoft products, including Windows OS, Outlook, Exchange, Word, Excel, PowerPoint, and Microsoft networking technologies. Skilled in system administration functions, business solutions, and software applications. Knowledgeable about core Company hardware products, such as wireless devices, printers, servers, desktops, laptops, and mobile devices. Specialized in account administration, including new employee setup, software upgrades, and access rights maintenance. Well-versed in day-to-day support requirements within the energy, marketing, and trading sectors.Responsibilities- Monitor helpdesk and ticket queue- Create and document support tickets, ensuring thorough problem resolution- Resolve desktop-related issues or escalate them to the appropriate group- Image, configure, and deploy new desktops and laptops for users- Administer, deploy, and support mobile devices- Configure and deploy Cisco IP Phones- Resolve printer-related issues- Create, manage, and maintain user accounts in Active Directory- Assist the network and server team when necessary.
EDUCATION
Loughborough University London
Msc, Internet Technologies with Business, Computer Science
Loughborough University
Bsc, Computer Science
SKILLS
ABOUT JOSEPH A.
ITIL V4 certified Desktop support engineer at a financial institution.ISTQB certified Software tester with accreditation as a Certified Scrum Master and Developer with aComputer Science BSc & MSc from Loughborough university.
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