Joseph Sheehan
Technical Operations Manager (End User) @Network Rail
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WORK HISTORY
Technical Operations Manager (End User) @Network Rail
Manchester, GB
Leading a varied team within End User Computing made up of Procurement, Exchange SME\'s, Microsoft Identity & Access Management SME\'s, Microsoft Product Owners and Business Application Product Owners. Implemented Hardware Asset Management processes with ServiceNow integrations, transitioned to new desktop service provider, managed hardware refreshes across the laptop, desktop, Audio/Visual & print areas of the estate. The End User Compute mission is to ensure our systems and applications remain supportable, up to date & secure whilst also ensuring customers have the ability to get the most out of the available tools & hardware for them to ultimately create efficiency, streamline aged processes and feel supported with IT workplace adjustment solutions we can deliver.
SKILLS
ABOUT JOSEPH SHEEHAN
A proven hard working leader within IT Operations for Network Rail with experience managing 1st & 2nd Line Teams, Incident Management & End User Computing. Leading Teams within an ITIL framework, I have a passion to continually improve service focusing on the value my teams give to our customers whilst closely measuring customer experience.
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