Joseph Nortey
Operations Change Analyst @FNZ
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WORK HISTORY
Operations Change Analyst @FNZ
Edinburgh, GB
Support the delivery and governance of key projects - ensuring deadlines are met, risks are managed.
EDUCATION
IPAG Business School
Bachelor's degree, Business Administration and Management, General
Edinburgh College
HND BUSINESS, International Business
Edinburgh Napier University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
ABOUT JOSEPH NORTEY
I’m a dedicated and detail-oriented professional with experience in financial services, customer operations, and stakeholder management. Having studied in France, Italy, and the UK, I bring an international outlook and strong cross-cultural communication skills to every role. My background with organizations such as Tesco, M&S Bank, Diligenta and FNZ has given me comprehensive experience in customer relations, risk management, and regulatory compliance, including FCA and AML standards. I’m passionate about improving customer experiences through clear communication, analytical insight, and process optimization. Fluent in Italian, English, Spanish, and French, I thrive in diverse environments, building meaningful relationships and working collaboratively to achieve shared goals. Always eager to learn and take on new challenges, I’m committed to contributing to business growth through professionalism, adaptability, and a focus on excellence.
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