Josee Theberge
Senior Manager Strategy Consumer Distribution @Verizon
Nashville, TN, US
EMAILS
MOBILE NUMBERS
+91 *********19
Signup · Get unlimited contacts
WORK HISTORY
Aug 2013 — Present
Senior Manager Strategy Consumer Distribution @Verizon
View department →
Currently responsible for creating and applying strategies to increase our revenue stream and our customers retention by developing, implementing and, evaluating programs. Tasked to lead critical customer service projects focused on improving customer loyalty and retention for $126B wireless telecommunication provider. Managed both matrix team(s) as well as 18 direct reports during tenure.
SKILLS
Wireless TechnologiesTrainingCustomer RetentionOperations ManagementTroubleshootingProject ManagementBusiness Process ImprovementTime ManagementStrategic PlanningTraining DeliveryCustomer ServiceContact Center OperationsMicrosoft OfficeCall Center DevelopmentMicrosoft PowerpointLearning & Development SolutionsMicrosoft ExcelProgram DevelopmentTraining & DevelopmentProgram ManagementSales ManagementCustomer SatisfactionAnalyticsTelecommunicationsChange ManagementMicrosoft WordContact Center ManagementCreative StrategyLeadershipMicrosoft OutlookData AnalysisSalesCall Center Start-UpBusiness PlanningCross-Functional Team LeadershipEmployee TrainingBusiness AnalysisWeb ChatTeam LeadershipTeam Building
ABOUT JOSEE THEBERGE
Progressively successful executive who delivers measurable business impact; leading and…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.