Jorge Andrés Romero N
Technical Support Specialist @VIAVI Solutions
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WORK HISTORY
Technical Support Specialist @VIAVI Solutions
Turin, IT
Proficient in addressing a diverse array of customer issues within GSM-R telecommunication systems and Mission Critical projects, spanning from technical troubleshooting to intricate account management. Skilled in leveraging advanced CRM systems and communication tools to ensure the seamless and timely delivery of support services. Demonstrated expertise in team management, adept at cultivating collaboration and cohesion among support teams operating within the stringent requirements of Mission Critical projects. Committed to delivering unparalleled customer experiences and cultivating enduring client relationships amidst the complexities of GSM-R telecommunications. Familiar with front-end frameworks, employing them adeptly to elevate customer interactions and enrich support experiences within the specialized realm of telecommunication infrastructure.
EDUCATION
Escuela Tecnológica Instituto Técnico Central
Bachillerato
SAA - School of Management, Università di Torino
Master of Business Administration - MBA
Universidad Nacional de Colombia
Ingeniero Electrónico
Platzi
Data Engineer
Huawei Talent Scholarship
5G Mobile Communications Evolution
Politecnico di Torino
Master's degree
SKILLS
ABOUT JORGE ANDRÉS ROMERO N
Graduated in Electronic Engineering with a Master’s degree in Communications and Computer Networks Engineering from Politecnico di Torino, and certifications in 5G Overview Mobile Communications Evolution and Engineering for Social and Sustainable Development. During my undergraduate studies, I led humanitarian engineering projects aimed at reducing the Digital Divide in Colombia, focusing on community radios and low-cost devices for internet access. I joined the Electromagnetic Compatibility team at the National University of Colombia, where I was responsible for designing and implementing wireless sensors. This work culminated in the launch of a smart monitoring platform for vehicles. At NOKIA, I initially handled troubleshooting, analysis, and fault resolution through the interpretation of KPIs, alarms, and quality indicators for CLARO CO’s mobile telecommunications network. Later, I served as Head of Front Office and Technical Leader for the Implementation and Troubleshooting area at Nokia CO. In this role, I successfully led the deployment, implementation, and optimization of LTE 700MHz technology in Colombia’s Central, Eastern, and Northeastern regions. Currently, I specialize in mobile communication networks, with a focus on troubleshooting, RF network planning, optimization, and performance analysis. Specialties: Troubleshooting, RF Network Planning, RF Optimization, Hardware Validation, Network Performance, Front Office.
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