Jitender Gautam
System and Application Engineer @VIAVI Solutions
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WORK HISTORY
System and Application Engineer @VIAVI Solutions
Gurugram, IN
Provided L1 and L2 support for system and software issues across multiple platforms. Installed, confi gured, and maintained enterprise software applications and system components. Diagnosed software bugs, compatibility issues, and performance problems and collaborated with the R&D team to fi x them. Monitored system performance and application health, addressing anomalies proactively. Managed incident tickets using ITSM tools, ensuring timely resolution and documentation. Performed routine backups, system restores, and patch updates to maintain data integrity and security. Created and maintained technical documentation, MOPs, and troubleshooting guides. Delivered end-user training and support for both in-house and third-party applications. Conducted log analysis and root cause investigation to support permanent issue resolution.
EDUCATION
Vaish College of Engineering
Bachelor of Technology (B.Tech.)
Vijaya sr. sec. school
Matric
ABOUT JITENDER GAUTAM
As a System and Application Engineer at Winnerspitch Technocrats Pvt Ltd, I focus on…
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